Support
Shipping and Related Costs
The shipping cost depends on the destination.
To see how much shipping will cost to your location, please refer to the checkout screen after you input your address.
Payment
PayPal
「What is PayPal?」
PayPal is an internet service that works as a convenient digital wallet. By saving your credit card or banking info, you can buy things online with just your PayPal ID and password. You’re able to keep your financial information safe by not giving it directly to online merchants. You can make purchases easier with just a few clicks by opening an account and selecting PayPal at checkout.
Bank Transfer
Customers who wish to pay via bank transfer can send their payments to the account below.
| 振込先金融機関 | 三井住友銀行 経堂支店 |
|---|---|
| 振込先口座番号 | 普通 6920690 |
| 振込先 | カ）カイ |
Japan Post Transfer
Customers who wish to pay via Japan Post Transfer can send their payments to the Japan Post account below.
| 記号 | 10020 |
|---|---|
| 振込先口座番号 | 5571631 |
| 振込先 | 株式会社開 |
Returns
Return Period
Returns are accepted within one week of item arrival.
Return Shipping
We will cover the cost of shipping returned items.
Damaged Goods
We accept returns for items that have undisclosed damage, cracks, or other dissatisfactory conditions. In these cases please contact us within one week of receiving your item. We do not accept cancellations or returns after this period.
Frequently Asked Questions
１.About Buying
Can I return items?
We don’t accept returns except for cases where items aren’t matching the description or have undisclosed damage. Thank you for understanding.
Can I come see items in person?
You’re welcome to come see any of our items here at the gallery. Please let us know if you have anything you’re interested in seeing.
２.About Selling
What do I need in order to sell?
You need to be able to provide valid ID in order to sell to us (driver’s license, insurance card, passport, etc.)
Do you charge appraisal fees?
No, we don’t charge for appraisal. Even if you are not satisfied with the estimate we make, there won’t be a fee or commission taken.
What kind of items do you buy?
We buy various things that fall under tea ceremony tools, fine art, antiques or pottery. Anyone thinking, “I don’t know if this is worth anything” “This has some damage” “Is this sellable?” about their items is encouraged to reach out to us with questions.
３.About At-Home Appraisal and Sales
Will it cost money to have you visit me?
No, we don’t charge for this service. Neither the appraisal nor the visit will cost you.
Where are you able to travel?
We’re based in central Kanto but depending on the type and quality of item we can make an on-site purchase anywhere in Japan.
４.About In-Store Sales
Can I bring my item in at any time?
In order to ensure appraisal staff will be available, please make a reservation before you bring an item to us.
What are your opening hours?
We’re open every day from 11:00~19:00 (operating year-round except for some holidays such as New Year’s).
